Drim Jili Privacy Policy — Your Data, Your Rights, Our Responsibility

Drim Jili is an online gaming platform serving Filipino players across the Philippines. When you create an account, make a deposit, play a game, or contact our support team, you share information with us. We take that responsibility seriously, and this Privacy Policy is our clear, written commitment to how we handle that information.

This policy applies to all personal data collected through the Drim Jili website, mobile browser experience, and any communication channels you use to interact with us — including live chat, email, and in-platform messaging.

By registering and using Drim Jili, you acknowledge that you have read and understood this Privacy Policy. If anything in this document is unclear, you can always reach our support team at support@drimjili.com for a plain-language explanation.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing regulations, Drim Jili acts as the personal information controller for all data collected through the platform.

If you have questions, requests, or complaints relating to how Drim Jili handles your personal data, you can contact our Data Privacy Officer (DPO) at:

• Email: support@drimjili.com
• Subject line: Data Privacy Request — [your registered email address]

Drim Jili will respond to all data privacy requests within 15 business days of receipt, as required under applicable Philippine law.

The following table summarises the categories of personal data Drim Jili collects, along with the source and whether collection is mandatory or optional:

Drim Jili does not collect sensitive personal information as defined under the Data Privacy Act (e.g., health records, political or religious affiliations) unless specifically required by law for identity verification purposes.

Drim Jili collects personal data through the following channels:

• Directly from you — when you register an account, verify your identity, make a deposit or withdrawal, contact support, or opt in to promotions.
• Automatically — through server logs, session tracking, and cookies when you browse or use the Drim Jili platform. This includes IP address, device information, and gameplay activity.
• From payment providers — GCash, Maya, and other payment processors share transaction confirmation data with Drim Jili to credit deposits and verify withdrawals. Full payment credentials (e.g., full bank account numbers) are never stored by Drim Jili.
• From identity verification services — when Drim Jili requests identity documents, a licensed verification service may process and confirm the authenticity of the documents provided.
• From fraud prevention services — Drim Jili may receive signals from anti-fraud systems about device fingerprinting, risk scoring, or connection to known fraudulent accounts.

Drim Jili uses the personal data it collects only for the purposes listed below. We do not use your data for any purpose that isn't listed here without first notifying you and, where required, obtaining your consent.

• Account creation and management — to set up your Drim Jili account, verify your identity, and maintain your account settings and preferences.
• Payment processing — to credit deposits to your wallet and process withdrawals to your registered Philippine payment method.
• Regulatory compliance and AML — to meet our obligations under Philippine anti-money laundering regulations, including Know Your Customer (KYC) requirements.
• Fraud prevention and platform security — to detect, investigate, and prevent fraudulent activity, multi-accounting, and bonus abuse on the Drim Jili platform.
• Customer support — to respond to your queries, resolve disputes, and maintain records of our interactions for quality assurance.
• Service improvement — to analyse gameplay patterns and platform usage in aggregate (anonymised) form to improve the Drim Jili experience for all members.
• Marketing and promotions — to send you information about bonuses, events, and new games on Drim Jili, but only if you have opted in to receive such communications.
• Responsible gaming — to monitor usage patterns that may indicate problem gambling behaviour, in order to provide appropriate support and, where necessary, implement account protections.

Under the Philippine Data Privacy Act of 2012, Drim Jili processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the gaming services you signed up for, including account management and payment processing.
• Legal obligation — certain data must be processed to comply with Philippine law, including anti-money laundering regulations, KYC requirements, and age verification obligations.
• Legitimate interests — Drim Jili has a legitimate interest in processing certain data for fraud prevention, platform security, and responsible gaming monitoring, provided that this interest is not overridden by your data rights.
• Consent — for marketing communications and optional data processing activities, Drim Jili relies on your express consent, which you may withdraw at any time.

Drim Jili does not sell, rent, or trade your personal data to third parties for commercial purposes. However, to operate the platform effectively and comply with legal obligations, we share limited data with the following categories of recipients:

• Payment processors — GCash, Maya, GrabPay, BDO, BPI, UnionBank, and other Philippine payment channels receive the minimum data necessary to process transactions (e.g., account reference numbers and transaction amounts).
• Identity verification providers — licensed third-party KYC service providers receive copies of identity documents submitted for verification. These providers are contractually bound to handle data securely and use it only for verification purposes.
• Fraud prevention and anti-money laundering services — risk signals and device data may be shared with licensed fraud detection partners to protect the integrity of the Drim Jili platform.
• Regulatory authorities and law enforcement — Drim Jili will disclose personal data to Philippine government authorities, regulators, or law enforcement when legally required to do so, or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of Drim Jili or its members.
• Technology and hosting providers — cloud infrastructure and security providers that support the Drim Jili platform may process data on our behalf under strict data processing agreements.

All third-party processors engaged by Drim Jili are required to handle personal data in a manner consistent with this Privacy Policy and applicable Philippine data protection law.

Drim Jili retains personal data for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable law. The table below summarises our standard retention periods:

When the retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual.

Keeping your data safe is a core operational priority at Drim Jili. We implement and maintain the following technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction:

• TLS encryption: All data transmitted between your device and the Drim Jili platform is encrypted using Transport Layer Security (TLS) protocol.
• Encrypted data storage: Sensitive data at rest — including identity documents and financial references — is stored with AES-256 encryption.
• Access controls: Personal data is accessible only to Drim Jili staff who have a documented business need. Access is role-based and logged.
• Two-factor authentication: Members are encouraged to enable 2FA on their Drim Jili accounts. Internal staff accounts with access to member data require 2FA as mandatory.
• Regular security audits: The Drim Jili platform undergoes periodic third-party security assessments to identify and remediate vulnerabilities.
• Incident response: In the event of a data breach, Drim Jili has a documented incident response plan. Affected members and the relevant Philippine authority (NPC) will be notified within the timeframes required by law.

Under the Philippine Data Privacy Act, you have the following rights with respect to the personal data Drim Jili holds about you. Click each right to see how to exercise it.

Drim Jili uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Here's a breakdown of the cookies we use:

• Essential cookies — required for the platform to function. These include session authentication cookies that keep you logged in during your visit. You cannot opt out of essential cookies while using Drim Jili.
• Functional cookies — remember your preferences, such as language settings and game history, to personalise your experience.
• Analytics cookies — collect anonymised data about how members use the platform (e.g., most visited sections, time on site) to help Drim Jili improve its service. No personally identifiable information is collected through analytics cookies.
• Security cookies — used to detect suspicious activity, such as repeated failed login attempts or access from flagged IP addresses.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Drim Jili, but may affect certain personalisation features.

Drim Jili does not knowingly collect personal data from anyone under 18 years of age. The platform is strictly for adults. If you believe a minor has registered an account or provided personal information to Drim Jili, please contact support immediately at support@drimjili.com. We will investigate and delete any data collected from minors as quickly as possible.

Drim Jili may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When material changes are made, we will notify registered members by email or through an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page reflects when the most recent version was published. We encourage you to review this policy periodically. Continued use of Drim Jili after any update constitutes acknowledgement of the revised policy.

For any privacy-related questions, requests, or concerns, please reach out to the Drim Jili data privacy team:

• Email: support@drimjili.com
• Subject: Privacy Enquiry — [your registered email]
• Live Chat: Available within your Drim Jili account after login, 24 hours a day
• FAQ: Visit the FAQ page for answers to common privacy questions

Drim Jili is committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC).